Return Policy
I. Introduction
We hope you are completely satisfied with your purchase. Once the product has been shipped, we do not support returns for reasons other than product quality issues or errors in shipment. If you receive a damaged product, you may contact our customer service team to provide relevant photos or videos as evidence to discuss a return or partial refund.
II. General Return Policy
Return Eligibility
-
Products must be returned within [14] days of delivery and must be in their original, unused, and undamaged condition, with all tags and packaging intact.
-
A valid proof of purchase (order number or invoice) is required for returns.
Items Not Eligible for Return
-
Customized products, clearance items, or perishable goods are not eligible for return.
Return Process
-
Customers must first contact our customer service team to confirm that the product is unused and undamaged. The returned product must be sent to the designated address.
Return Shipping Costs
-
Unless the return is due to a product defect or error (such as sending the wrong item), the customer is responsible for the return shipping costs.
III. Refund Conditions
Refund Timeframe
-
Refunds are typically processed within [14] working days after receiving and inspecting the returned product.
Refund Method
-
Refunds will be issued through the original payment method, unless the customer opts for an exchange service.
Partial Refund
-
If the returned product is missing parts or the packaging is damaged, a partial refund may be issued.
Shipping Cost Refund
-
Original shipping costs will not be refunded, unless the return is due to a company error.
IV. International Return Considerations
Customs and Taxes
-
Some countries may charge import duties and value-added taxes on returned products. Compliance with local regulations is required.